To help us provide the best support, please gather important information about your Teknek machine before contacting us. 

Our team will ask you a range of questions. These are necessary to help us assist you as quickly as possible. Please look at the questions below and prepare as much information as you can.

The most important thing we need is your Machine Serial Number. If you don't have the serial number, don't worry, we can still support you.

Information to provide to us: 

1. Machine Serial Number
2. Detailed description of the fault or issue - where possible take videos or provide photographs.
3. Date when the machine was last serviced.
4. What cleaning rollers and adhesive rolls are being used?
5. Date cleaning rollers were last deep cleaned. What was used to clean them?
6. What is your process?
7. Have you tried to resolve the problem yourself? If so, what did you do and what was the result?

Some older Teknek machines are very difficult to support as parts are no longer available. You can check if your machine is still supported here