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Teknek has been making clean machines for over 30 years. As products age at some stage the company is unable to provide spare parts and support.

Teknek is aware that ‘end of life’ problems are sometimes difficult for customers, and strives to minimise any impact.

To manage this situation Teknek has clear policies which are designed to be open and allow discussion and planning.

 

  1. Normally, Teknek will provide at least 6 months’ notice prior to the issuing an end of life announcement

  2. End of life notices are shown on the Teknek web site.

  3. The end of life announcement will result in one of two actions

    1. At the end of 6 months the product will be deleted

    2. The final day of the 6-month period will indicate the last day on which the product can be ordered.

  4. Machine spare parts will normally be available for a period of 7 years from the end of life date.

    1. After 7 years, any remaining parts will be sold.

  5. Technical support will be available for a period of 7 years from the end of life announcement

  6. Service or Preventative Maintenance contracts will be offered for a maximum of 7 years after the end of life announcement

 

In recognition of the difficulties end-of-life can be for customers Teknek offers a comprehensive ‘trade-in/trade up’ program. Please contact your Global Support team for further details.

 



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End Of Life

End Of Life